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GENERAL SALE CONDITION
Data controller is :
Aurora Fashion srl
Via del Prione 207
19121 La Spezia
P.Iva : 01126030459

All the site content is copyrighted and protected by applicable rules on copyright and industrial and/or intellectual property.
By way of example, but not limited to it, as site content must be considered: texts / any graphic representation and/or texts in general / photos / videos
It is strictly forbidden any reproduction, modification, transmission, publication and/or redistribution of the contents of this site without the express written permission of Aurora Fashion Srl, except for printing activities, downloads and views of the site content made exclusively for personal and non-commercial purposes and provided that the content is not modified in any way and the included information relating to industrial and intellectual property rights are kept.
Aurora Fashion Srl gives notice that it is absolutely forbidden to use all distinctive signs in ownership of Aurora Fashion Srl.
These general terms and conditions are governed exclusively by the Italian Law.

This document contains the general terms and conditions of sale and online payment on the web site corresponding to the domain named www.mediterraneo.store under the ownership and management of Aurora Fashion Srl, with registered offices in Via Venezia 2, 54033 Marina di Carrara (MS) / A VAT ID, VAT Code 01126030459 and business registration number Rea MS - 115187. These General Terms and Conditions, except for any exceptions specifically agreed in writing, govern the relationship between Aurora Fashion Srl and the customer, consumer or professional.

The contract between Aurora Fashion Srl and the customer shall be considered concluded with the acceptance of the order by Aurora Fashion Srl and, anyway, except good late payment. By filling in the online order, the customer declares to have read all the information provided during the purchase procedure, and to fully accept the general conditions herein below. Once the online purchase procedure is finished, the customer will print or save an electronic copy or save these general terms and conditions and, if the customer is a consumer also in respect of the provisions of articles 52 and 53 of the D. Lgs. 6th September 2005, n. 206 (“D. Lgs. N. 206/2005”).

To exercise the right of withdrawal, the customer must fill out the request form provided in your profile to Aurora Fashion Srl within 14 working days from the receipt of the products. Aurora Fashion customer care will promptly communicate to the customer the instructions to return the product/s. The customer will receive an e-mail containing the waybill of the courier and all necessary documents to book the goods return via DHL courier. The return can be claimed only by the holder of the order and made to the same address used for the shipping. Your product must be returned unused, undamaged, unwashed or otherwise altered, complete with all its parts, with the control card related to it, the guarantee seals ( adjustable closing tag and irreversible tag) that must be intact and untampered and in its original packaging ( including wrapping and original boxes and any auxiliary material such as dustbags, hangers and suit-covers). To limit damage to the original packaging, it is recommended to insert it into a second box on which to affix the label provided by Aurora Fashion Srl. It is avoided in all cases the position of the label or adhesive tapes directly on the original packaging of the product. Shipping charges related to the returning of the product are differentiated on the basis of the reasons for returning the ordered product by the customer at the site www.mediterraneo.store.
1. Shipping charges related to the returning of the product shall be borne by Aurora Fashion Srl ONLY for the first change (size / color or for defective items) depending on availability of stock of the product in the requested size/color or for reimbursement.
2. The shipment is under the full responsibility of the customer until the certificate of receipt is in the warehouse of Aurora Fashion Srl. The right of withdrawal is applied only to the purchased product in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased product.
Except for any recovery costs for damage to the original packaging, Aurora Fashion Srl will refund to the customer the amount paid for the purchase of the product within 14 days from its return. If the payment was made by Paypal, the refund will be via procedure of transfer of the charged amount to your Paypal Account or by bank transfer. In the latter case the customer will promptly provide the information of the bank account upon which it will be sent the refund ( ABI-CAB-IBAN codes, number of account and bank name of the invoice payee).
The customer loses the possibility of exercising the right of withdrawal, for lack of essential integrity of the product ( or package and/or its contents), in case Aurora Fashion Srl finds out :
- the use, even partial, of the product and of any accessories
- the lack of the external packaging, the original internal packaging
- the tampering and the wearing of the guarantee seals
- the absence of integral elements of the product
- the absence of the control card attached to the product
- the damage to the product not due by its transport.

In such cases the products remain at the warehouse of Aurora Fashion Srl available to the customer to be picked up at his/her responsibility and expense.

All products sold through the site are covered by the manufacturer warranty for defects of conformity, which lasts 12 months if the customer is a professional operator (and as such has VAT number- partita IVA) and lasts 24 months if the customer is a consumer as well as said in the D.Lgs. n. 206/2005 The manufacturer warranty is given in terms of law.

The warranty is applied to the product that has a lack of conformity, provided that the product is properly used, in accordance with its intended use and as provided in the accompanying documentation. In case of lack of conformity, without charge to the customer, Aurora Fashion Srl will restore the conformity of the product by repairing-replacing it or reducing its price or by the termination of the contract. If, as a result of control by Aurora Fashion Srl, the defect does not prove to be a lack of conformity, the customer will be charged of any verification and repair costs, where applicable, as well as transportation costs if supported by Aurora Fashion Srl.

If, for whatever reason, Aurora Fashion Srl could not render its customer a product under warranty (repaired or replaced), it will proceed at its own discretion to refund the amount paid taking into consideration the use of the product or to replace it with a product that has the same or better characteristics. The time of repair or replacement of a defective product only depends on the manufacturer’s policies and no damage can be requested to Aurora Fashion Srl for any delays in carrying out repairs or replacements. In case the application of the guarantees implies the return of the product, the product shall be returned by the customer in its original packaging, complete in all of its parts (including the wrapping and any documentation and accessories). In order to limit damage to the original packaging, Aurora Fashion Srl recommends to insert it into a second box.

Sizes vary considerably according to the stylist. For this reason, in every product page you will find a link to the “Size Chart” where you can convert international sizes, have some indications about the sizes of the products, a guide to using, and further information on how the clothes can dress and if they are particularly tight fitting or abundant. If you need more help, our team try on every garment on sale and so they can answer any question or give explanations. To have a consultation, send an e-mail to mediterraneostore@aurorafashion.it. We remind you that the first size change in Italy or in the European Union is free. For more information, see the section entitled Withdrawal Right of the Customer.

All prices published online, payments and invoices are in Euro (€/EUR).

Our immediate payment methods provide the management of sensitive data (personal and accounting), directly on Paypal portal. All transactions will then be managed with the highest security protocols.

CREDIT CARD
When Clients place orders online, Credit Card details are entered into a protected online banking system provided by Paypal.
Purchases can be made via Visa, CartaSi and American Express and all credit cards accepted by paypal.
Please visit http://www.paypal.com for more informations.

CREDIT CARD SECURITY
Mediterraneo.store Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
Mediterraneo.store customer service agents will not ask for nor accept credit card numbers and/or expiration dates. Mediterraneo.store advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa, SecureCode by Mastercard, and Safe Kay by American Express. For more information, please visit www.visa.com or www.mastercard.com/itwww.americanexpress.com

CREDIT CARD CHARGE
Mediterraneo.store will proceed to charge credit card as soon as the goods order is confirmed.
The total amount will be charged to the costumer based on the agreement of the client with his own bank.
If there are sufficient funds and the account information is valid, the transaction will be processed instantly.


Mediterraneo.store accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

BANK TRANSFER
When Bank Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for Mediterraneo.store. The merchandise will then be reserved for the order until payment has been confirmed. It is mandatory that the Client email to office@aurorafashion.it and office5@aurorafashion.it a scanned copy of the Bank Transfer within 48 hours to avoid the cancelation of the order. If the scanned copy of the Bank Transaction is not received within 48 hours of the request, the order will be cancelled. Merchandise will be shipped once the payment has reached ’s bank account.

Any claim by the customer must be addressed to:
Aurora Fashion S.r.L.

Servizio clienti
Via del Prione 207 – 19121 La Spezia (SP)

e-mail: mediterraneostore@aurorafashion.it

These general conditions are governed exclusively by Italian law.

Users accessing this site declare they accept that all issues related to the use of the mediterraneostore web site are governed by the law of the Italian State. Mediterraneostore does not warrant in any way that the content of the site complies with the laws in force in other countries. Access to the site www.mediterraneo.store from places where its contents are considered illegal is expressly forbidden. Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they are likely to incur and will be solely responsible for compliance with local laws.

Within the meaning and for the purposes laid down in articles 1341 and 1342 of the Civil Code, you hereby expressly accept the provisions laid down in the articles: 3 ( brief description of the products in our catalogue) ; 5 ( right not to satisfy the order); 8.1, letter E ( lack of responsibility with respect to the fraudulent use of the customer’s credit cards ); 8.1, letter F ( lack of responsibility with respect to the success of online payment ); 8.2, letter B (we reserve the right to cancel the order in lack of receipt of copy of the bank transfer within 48 hours); 8.3, letter B ( we reserve the right to cancel the order in case there are payments made by non-verified PayPal accounts); 11 and 22 (delivery and shipping costs and taxes that the customer must pay); 15 ( fulfilment of the obligations of Aurora Fashion Srl at the time of the product delivery to the chosen courier); 16 (obligation of control of the delivered products by the customer); 17 ( product acceptance without reservation by the customer, in the absence of contestation), 23 (chargeback reserve of 10% in case of damage to the internal or external packaging of the returned product); 25 (we reserve the right to refuse the acceptance of the returned product); 32 ( privacy); 34 (applicable law), of these General Terms and Conditions.

Mediterraneostore ships worldwide using DHL express service.
Orders are shipped from Aurora Fashion Srl – from Monday to Friday.
You will receive an email confirmation with the Tracking Number to follow your order status.
You can get more information about delivery from your personal profile.
For further informarion or variation, please contact our mediterraneostore@aurorafashion.it.

You can return your goods within 14 days from receiving date. To make a return, just sign in in to your profile, go to My Orders section, select the order you want to return and compile the form specifying the reason and what you want to get. In case of faulty, please provide us with details and pictures. You will receive an email with your Return Order Number and instructions to arrange return shipment.

We accept the following return options:
1. Size / Color Exchange.
2. Refund: the refund will be made as soon as the quality control procedures are completed, in any case no later than 14 days.
In the event of a refund, a contribution towards the shipping costs will be requested. The contribution is equal to the costs incurred for delivery and return shipments (to which import taxes for non-EU customers must be added, which remain the responsibility of the customer). The contribution will be deducted from the reimbursement value.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to currency exchange rate and will not be reimbursed.
Refunds will be processed as soon as returned items have been checked and accepted by Mediterraneo.store team.
For orders paid by:
Credit Card: the amount will be reversed by our systems and made available again on the customer's statement according to the time schedule provided by the bank that issued the card (generally the following month).
Paypal: the refunded amount will be refunded directly to the original account within 3/4 days from the receipt.
Bank Transfer: the refunded amount will be refunded to the original account: the bank account information should be indicated on the Return form.
For further information, please visit our Terms & Conditions section.

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